Magnet Manager

FAQ & Support

📩 Contact / report a problem

Recommended: in-extension one-click feedback (since v0.1.3)

When you hit a bug or want to suggest a feature:

  1. Open the popup (click the extension icon in the Chrome toolbar)
  2. Find the failing task → click the 🐛 next to it; or click the global 🐛 Feedback at the bottom; the same button is also on each task's detail panel under "Full log" (popup → 📋 Full log)
  3. Type a sentence or two + your email (optional) → click 📤 Submit
  4. You'll get a FB-YYYYMMDD-XXXX ticket id — we reply within 72 hours

This flow auto-attaches sanitized diagnostics (task steps, error codes, browser version, config summary, SW errors). It cuts our triage to 30 seconds, much faster than email.

Privacy: by default only btih hash is sent — no filename, no magnet trackers. You can opt in to "include filename" (trackers/passkey still stripped). Cookies / aria2 token / license key are never uploaded. See Privacy Policy §5.

Fallback: email

If the extension itself won't open (license check fails / install broken), email support@gaoyatang.com with:

❓ Common questions

How does the trial period work?

All features free for 30 days during Beta. The clock starts on first online activation (anchored to server time, so local clock skew can't extend or shorten it).

What happens when Beta ends?

When the paid release ships we'll push an extension update and announce final pricing (monthly / yearly / lifetime). Existing Beta users will get a discount.

Will system clock skew affect my license?

No. We anchor to server time, so local clock skew can't expire your trial or membership. This is one of the most important differences vs. existing 115-offline tools.

Which cloud-storage services are supported?

v1 only supports 115 Cloud. v2 plans add Aliyun Drive and Quark. We will never support Baidu Cloud.

I'm not sure how to configure aria2.

Inside the extension: Settings → aria2 RPC. Full endpoint examples are listed (localhost, Synology NAS, Tailscale, HTTPS reverse proxy). Just follow the prompts. WS / WSS were disabled in the client since v0.2.1: browser WebSockets always send cookies and can't omit credentials, which would risk leaking cookies to your NAS / proxy. If you need a WSS-equivalent setup, use HTTPS reverse proxy instead.

What is "My 115 Files"? Will it upload my file list?

Since v0.2.0 the popup has a 📁 My 115 Files entry that lists every offline task on your 115 account (not just the ones the extension pushed). Each completed task can be one-clicked to aria2 over a signed 115 HTTPS direct link — full speed of what 115 already downloaded, not a BT re-download.

Privacy: the task list is fetched live from 115's own API (in your browser context) only when you open that page. It is never uploaded to our servers. See Privacy Policy.

The extension says "trial needs network activation"?

Means your first install couldn't reach our license server to anchor a trusted time. Check your network, restart the browser, or wait a few seconds and reopen the popup. If it persists, please email us.

Why do "in-progress push" notices disappear when I close the popup?

The extension keeps watching task completion in the background (up to 30 minutes) and notifies you via system notifications. You can also open "Full log" from the popup to see live task state.

How does the "5 devices" cap work?

Once paid, a license can be active on up to 5 browsers simultaneously (no cap during Beta). Activating a 6th device automatically signs out the oldest one.

Refunds?

Once paid: 7-day no-questions refund. Settings → Refund → enter purchase email → automatically refunded to the original payment method. Beta has no payments, so this doesn't apply.

📜 Privacy & security

We have a full multilingual disclosure of what we collect / how we use it: Privacy Policy. Core promise: no browsing history, no cookies uploaded, no third-party analytics.